Security Compliance
Bull Bitcoin is one of the safest options in Canada because you always take full custody of your bitcoin, so you don't need to worry about hackers stealing funds sitting on the platform. There is still a small level of trust needed because you don't buy the bitcoin yourself and must wait a moment for it to be sent to your crypto wallet, but delivery is near instant, especially over Lightning.
Bitvo's exit was orderly and its record clean. It was a CSA-registered restricted dealer that operated on a full reserve basis, meaning it never lent customer funds, and held client assets with third-party custodians BitGo, with over 80% in cold storage. No customer funds were lost in the wind-down, and its refusal to close the FTX deal after the collapse protected its clients from being dragged into the largest fraud in crypto history.
Bull Bitcoin is one of the safest options in Canada because you always take full custody of your bitcoin, so you don't need to worry about hackers stealing funds sitting on the platform. There is still a small level of trust needed because you don't buy the bitcoin yourself and must wait a moment for it to be sent to your crypto wallet, but delivery is near instant, especially over Lightning.
Bitvo's exit was orderly and its record clean. It was a CSA-registered restricted dealer that operated on a full reserve basis, meaning it never lent customer funds, and held client assets with third-party custodian BitGo, with over 80% in cold storage. No customer funds were lost in the wind-down, and its refusal to close the FTX deal after the collapse protected its clients from being dragged into the largest fraud in crypto history.
Bull Bitcoin protects users through immediate self-custody — your coins never sit on the platform. Bitvo had a clean security and compliance record for a custodial exchange during its operational life, and its orderly wind-down is a model for how regulated Canadian platforms should close.
Regulatory Compliance
Bull Bitcoin is registered with FINTRAC as a Money Services Business and there is a full KYC procedure, meaning Bull Bitcoin is fully compliant with Canadian regulations. In July 2026, the company also obtained a MiCA licence through France's AMF, one of the strictest regulators in the EU, which says a lot about how seriously they take compliance.
Bitvo was registered with FINTRAC and as a restricted dealer with Canadian securities regulators, and that registration shaped its ending: rather than collapsing, its client accounts were transferred to another registered platform under regulatory oversight. Its successor chain: Bitvo clients to Bitbuy (November 2023), Bitbuy's parent WonderFi to Robinhood (2025). Former Bitvo customers with account questions should contact Bitbuy support.
Bull Bitcoin is registered with FINTRAC as a Money Services Business with full KYC, making it fully compliant with Canadian regulations. In June 2026, Bull Bitcoin also obtained a MiCA licence through France's AMF — one of the strictest regulators in the EU.
Bitvo was registered with FINTRAC and as a restricted dealer with Canadian securities regulators, and that registration shaped its ending: rather than collapsing, its client accounts were transferred to another registered platform under regulatory oversight. Its successor chain: Bitvo clients to Bitbuy (November 2023), Bitbuy's parent WonderFi to Robinhood (June 2026, C$250M acquisition). Former Bitvo customers with account questions should contact Bitbuy/Robinhood support.
Bull Bitcoin is registered with FINTRAC and fully authorized to serve Canadians, with a June 2026 MiCA licence from France's AMF. Bitvo was registered with FINTRAC and the CSA but wound down in November 2023.
Customer support
Bull Bitcoin's support is one of its strongest points, and customers consistently praise how fast and knowledgeable the team is. The platform holds a 4.9 to 5-star rating on Trustpilot with over 320 reviews, so it's clear that customers are extremely satisfied with the service.
There is no Bitvo support team anymore. Former customers should reach out to Bitbuy, which assumed servicing of migrated accounts. If anyone contacts you offering to recover Bitvo funds for a fee, treat it as a recovery scam.
Bull Bitcoin's support is one of its strongest points, and customers consistently praise how fast and knowledgeable the team is. The platform holds a 4.9 to 5-star rating on Trustpilot with over 320 reviews.
There is no Bitvo support team anymore. Former customers should reach out to Bitbuy/Robinhood, which assumed servicing of migrated accounts. If anyone contacts you offering to recover Bitvo funds for a fee, treat it as a recovery scam.
Bull Bitcoin's near-perfect Trustpilot rating speaks for itself. Bitvo's support was genuinely strong in its day — 24/7 phone was rare — but it's no longer operational.
Conclusion
Bitvo no longer exists. Its client accounts were migrated to Bitbuy in November 2023, and Bitbuy itself was acquired by Robinhood in June 2026. If you were a Bitvo customer, your account is now part of the Robinhood/WonderFi group — contact Bitbuy support for any outstanding questions.
For Canadians looking for a Bitcoin platform today, Bull Bitcoin is an excellent option. Immediate self-custody on every purchase, bill payments for phone/electricity/CRA taxes, Lightning support, Canada Post cash access at thousands of locations, and the BULL Wallet mobile app launched in October 2025. The FINTRAC MSB registration and June 2026 MiCA licence from France's AMF make it one of the more compliant Bitcoin-only platforms in the world.
We recommend Bull Bitcoin for Canadians looking for a Bitcoin-only self-custody platform. By using our referral link, you support us in conducting comprehensive independent analyses of crypto trading options for Canadians.
If you need more than Bitcoin, we encourage you to explore our monthly-updated list of the best exchanges for Canadians to trade crypto.
