Security Compliance
Bull Bitcoin is one of the safest options in Canada because you always take full custody of your bitcoin, so you don't need to worry about hackers stealing funds sitting on the platform. There is still a small level of trust needed because you don't buy the bitcoin yourself and must wait a moment for it to be sent to your crypto wallet, but delivery is near instant, especially over Lightning.
CoinSmart's wind-down was orderly and regulator-supervised, with no reported loss of customer funds, the same clean pattern as Coinberry and Bitvo, and the opposite of CoinField. Its legacy custody arrangement with BitGo and its OSC registration are what made the seamless handover possible.
Bull Bitcoin is one of the safest options in Canada because you always take full custody of your bitcoin, so you don't need to worry about hackers stealing funds sitting on the platform. There is still a small level of trust needed because you don't buy the bitcoin yourself and must wait a moment for it to be sent to your crypto wallet, but delivery is near instant, especially over Lightning.
CoinSmart's wind-down was orderly and regulator-supervised, with no reported loss of customer funds — the same clean pattern as Coinberry and Bitvo, and the opposite of CoinField. Its legacy custody arrangement with BitGo and its OSC registration are what made the seamless handover possible.
Bull Bitcoin protects users through immediate self-custody — your coins never sit on the platform. CoinSmart had a clean security and compliance record during its operational life, and its orderly migration is a model for how regulated Canadian platforms should close.
Regulatory Compliance
Bull Bitcoin is registered with FINTRAC as a Money Services Business and there is a full KYC procedure, meaning Bull Bitcoin is fully compliant with Canadian regulations. In July 2026, the company also obtained a MiCA licence through France's AMF, one of the strictest regulators in the EU, which says a lot about how seriously they take compliance.
CoinSmart was registered with FINTRAC and was one of the first crypto platforms granted registration by the Ontario Securities Commission, a status that shaped its ending: rather than stranding users, its accounts were transferred to another registered platform under regulatory oversight. The full successor chain: CoinSmart into WonderFi (July 2023), client accounts to Bitbuy (September 2023), WonderFi to Robinhood (June 2026). Former CoinSmart users needing historical transaction records for taxes should log into Bitbuy and request their history from support.
Bull Bitcoin is registered with FINTRAC as a Money Services Business with full KYC, making it fully compliant with Canadian regulations. In June 2026, Bull Bitcoin also obtained a MiCA licence through France's AMF — one of the strictest regulators in the EU.
CoinSmart was registered with FINTRAC and was one of the first crypto platforms granted registration by the Ontario Securities Commission, a status that shaped its ending: rather than stranding users, its accounts were transferred to another registered platform under regulatory oversight. The full successor chain: CoinSmart into WonderFi (July 2023), client accounts to Bitbuy (September 2023), WonderFi to Robinhood (June 2026). Former CoinSmart users needing historical transaction records for taxes should log into Bitbuy and request their history from support.
Both Bull Bitcoin and CoinSmart were registered with FINTRAC and fully compliant with Canadian regulations. CoinSmart's OSC registration enabled an orderly wind-down with no customer funds lost. Bull Bitcoin adds a June 2026 MiCA licence from France's AMF.
Customer support
Bull Bitcoin's support is one of its strongest points, and customers consistently praise how fast and knowledgeable the team is. The platform holds a 4.9 to 5-star rating on Trustpilot with over 320 reviews, so it's clear that customers are extremely satisfied with the service.
There is no CoinSmart support team anymore; former users should contact Bitbuy support ([email protected]) referencing their old CoinSmart account. Two practical warnings: anyone offering to "recover" CoinSmart funds for a fee is running a recovery scam, and any active website using the CoinSmart name to solicit deposits is an impostor.
Bull Bitcoin's support is one of its strongest points, and customers consistently praise how fast and knowledgeable the team is. The platform holds a 4.9 to 5-star rating on Trustpilot with over 320 reviews.
There is no CoinSmart support team anymore; former users should contact Bitbuy support referencing their old CoinSmart account. Two practical warnings: anyone offering to "recover" CoinSmart funds for a fee is running a recovery scam, and any active website using the CoinSmart name to solicit deposits is an impostor.
Bull Bitcoin's near-perfect Trustpilot rating speaks for itself. CoinSmart no longer has any support function — all queries now go through Bitbuy.
Conclusion
CoinSmart no longer exists as an independent exchange. Its client accounts were migrated to Bitbuy in 2023, and Bitbuy itself was acquired by Robinhood in June 2026. If you were a CoinSmart customer, your account is now part of the Robinhood/WonderFi group — log into Bitbuy with your old CoinSmart email for any outstanding account questions.
For Canadians looking for a Bitcoin platform today, Bull Bitcoin is an excellent option. Immediate self-custody on every purchase, bill payments for phone/electricity/CRA taxes, Lightning support, Canada Post cash access at thousands of locations, and the BULL Wallet mobile app launched in October 2025. The FINTRAC MSB registration and June 2026 MiCA licence from France's AMF make it one of the more compliant Bitcoin-only platforms in the world.
We recommend Bull Bitcoin for Canadians looking for a Bitcoin-only self-custody platform. By using our referral link, you support us in conducting comprehensive independent analyses of crypto trading options for Canadians.
If you need more than Bitcoin, we encourage you to explore our monthly-updated list of the best exchanges for Canadians to trade crypto.