Security Compliance
Bull Bitcoin is one of the safest options in Canada because you always take full custody of your bitcoin, so you don't need to worry about hackers stealing funds sitting on the platform. There is still a small level of trust needed because you don't buy the bitcoin yourself and must wait a moment for it to be sent to your crypto wallet, but delivery is near instant, especially over Lightning.
Netcoins keeps the majority of client crypto in cold storage with custodian BitGo, whose private keys live in air-gapped offline systems, while hot wallet operations run through Fireblocks. Two-factor authentication is mandatory for withdrawals, and multi-signature wallets add another layer. Its parent company's blockchain surveillance technology monitors wallet addresses and transactions for fraud and links to criminal enterprises. Netcoins has operated since 2014 without a hack.
Bull Bitcoin is one of the safest options in Canada because you always take full custody of your bitcoin, so you don't need to worry about hackers stealing funds sitting on the platform. There is still a small level of trust needed because you don't buy the bitcoin yourself and must wait a moment for it to be sent to your crypto wallet, but delivery is near instant, especially over Lightning.
Netcoins keeps the majority of client crypto in cold storage with custodian BitGo, whose private keys live in air-gapped offline systems, while hot wallet operations run through Fireblocks. Two-factor authentication is mandatory for withdrawals, and multi-signature wallets add another layer. Its parent company's blockchain surveillance technology monitors wallet addresses and transactions for fraud and links to criminal enterprises. Netcoins has operated since 2014 without a hack.
Bull Bitcoin protects users through immediate self-custody — your coins never sit on the platform. Netcoins publishes full custody details: BitGo cold storage with air-gapped keys and Fireblocks for hot wallets, plus blockchain surveillance through its parent company's compliance tools. Both platforms are highly secure through different models.
Regulatory Compliance
Bull Bitcoin is registered with FINTRAC as a Money Services Business and there is a full KYC procedure, meaning Bull Bitcoin is fully compliant with Canadian regulations. In July 2026, the company also obtained a MiCA licence through France's AMF, one of the strictest regulators in the EU, which says a lot about how seriously they take compliance.
Netcoins is one of the most regulated exchanges in Canada. Beyond its FINTRAC MSB registration, it has been registered as a Restricted Dealer with the Canadian securities regulators in every province since 2021, among the very first platforms to achieve this, and is working toward full investment dealer registration and CIRO membership. Its parent, BIGG Digital Assets, is publicly traded and must publish audited financial statements, adding a transparency layer most private exchanges can't match.
Bull Bitcoin is registered with FINTRAC as a Money Services Business with full KYC, making it fully compliant with Canadian regulations. In June 2026, Bull Bitcoin also obtained a MiCA licence through France's AMF — one of the strictest regulators in the EU.
Netcoins is one of the most regulated exchanges in Canada. Beyond its FINTRAC MSB registration, it has been registered as a Restricted Dealer with the Canadian securities regulators in every province since 2021, among the very first platforms to achieve this, and is working toward full investment dealer registration and CIRO membership. Its parent, BIGG Digital Assets, is publicly traded and must publish audited financial statements, adding a transparency layer most private exchanges can't match.
Both Bull Bitcoin and Netcoins are registered with FINTRAC and fully authorized to serve Canadians. Netcoins holds the higher regulatory tier as a CSA Restricted Dealer working toward full CIRO investment dealer registration; Bull Bitcoin is a FINTRAC MSB with a June 2026 MiCA licence from France's AMF.
Customer support
Bull Bitcoin's support is one of its strongest points, and customers consistently praise how fast and knowledgeable the team is. The platform holds a 4.9 to 5-star rating on Trustpilot with over 320 reviews, so it's clear that customers are extremely satisfied with the service.
Netcoins offers email, live chat and phone support seven days a week, and phone support remains rare among crypto exchanges. Its reputation for customer service is strong, with reviewers consistently praising the fast, human support and quick verification, though some negative reviews cite blocked withdrawals during compliance checks. Check the live Trustpilot page for the current rating before quoting a number.
Bull Bitcoin's support is one of its strongest points, and customers consistently praise how fast and knowledgeable the team is. The platform holds a 4.9 to 5-star rating on Trustpilot with over 320 reviews.
Netcoins offers email, live chat and phone support seven days a week, and phone support remains rare among crypto exchanges. Its reputation for customer service is strong, with reviewers consistently praising the fast, human support and quick verification, though some negative reviews cite blocked withdrawals during compliance checks.
Bull Bitcoin's near-perfect Trustpilot rating gives it the support quality edge. Netcoins' seven-days-a-week phone, chat and email support gives it the breadth edge — particularly for users who want a real person during business hours and don't need their question to be about Bitcoin specifically.
Conclusion
Both Bull Bitcoin and Netcoins serve the Canadian market effectively, each catering to different needs.
Bull Bitcoin is the stronger pick for Canadians focused on Bitcoin specifically. Immediate self-custody on every purchase, bill payments for phone/electricity/CRA taxes, Lightning support, Canada Post cash access, and the BULL Wallet mobile app launched in October 2025 make it the most capable Bitcoin-only platform in Canada. The all-inclusive 1.5–2% spread is transparent and competitive for self-custody buyers. The FINTRAC MSB registration and June 2026 MiCA licence from France's AMF add a notable international compliance credential.
Netcoins is the stronger pick for Canadians who want more than Bitcoin. As a CSA Restricted Dealer backed by publicly traded BIGG Digital Assets, it offers 60+ coins, a flat 0.5% fee, free Interac deposits and withdrawals, a Visa card with 3% bitcoin cashback, staking with regulatory approval, credit card purchases via Simplex, and seven-days-a-week phone support. The 0.5% fee plus spread combination is worth modelling for active traders — at that point NDAX's 0.2% flat fee may serve you better.
We recommend choosing Bull Bitcoin for Canadians focused on Bitcoin self-custody, and Netcoins for those who want a broader multi-coin platform with phone support. By using our referral links, you get $25 on Netcoins and support us in conducting comprehensive independent analyses of crypto trading options for Canadians.
If you find that neither Bull Bitcoin nor Netcoins meets your requirements, we encourage you to explore our monthly-updated list of the best exchanges for Canadians to trade crypto.
