Security Compliance
Coinberry wound down in an orderly, regulator-supervised migration with no reported loss of customer funds, a sharp contrast to collapses like CoinField or QuadrigaCX. Its history is a useful case study in why platform registration matters: when a registered exchange exits, customers get migrated, not stranded.
Newton holds 80% of client assets offline in custodial cold storage with Coinbase and the remaining 20% in hot wallets secured by Fireblocks, with crypto assets covered by an insurance policy. Customer data is stored on Canadian servers with daily offsite backups, and the platform is tested internally every month and externally every year for vulnerabilities. Mandatory two-factor authentication and direct bank integration round out fraud protection.
Coinberry and Newton are secure exchanges. They both require new customers to provide government-issued identification and be verified before they can trade. Coinberry keeps up to 97% of its coins in cold storage, while Newton says it keeps “most” of its assets offline, held by a third-party custodian called Balance. Newton does daily backups to minimize risk and states on its website that customer data is stored in Canada.
Regulatory Compliance
Coinberry was registered with FINTRAC and, notably, was the second crypto dealer regulated by the Ontario Securities Commission. Its regulated status is what enabled the clean handover: Bitbuy purchased and assumed all obligations for Coinberry's client accounts under regulatory oversight. The successor chain since then: Coinberry to WonderFi (2022), client accounts to Bitbuy (2023), and WonderFi to Robinhood (2025), meaning former Coinberry users are now part of Robinhood's Canadian operation.
Newton is regulated by the Canadian Securities Administrators, FINTRAC, and securities regulators in every province and territory, a major step up from its early days as a FINTRAC-only MSB. It was among the first Canadian exchanges to pursue securities registration, and its affiliation with DV Trading adds institutional market-making depth behind its pricing.
Coinberry and Newton are both fully regulated in Canada. The exchanges are registered with FINTRAC and are PIPEDA-compliant. Coinberry has a $200M insurance policy with Gemini Trust Company LLC™. Coinberry also states on its website that it is backed by a “financial insurance bond” which covers any unethical acts from Coinberry employees.
Customer support
There is no Coinberry support team anymore. Former Coinberry users with account questions should contact Bitbuy support, which assumed servicing of all migrated accounts. If you believe you had a Coinberry balance and never received migration communications, reach out to Bitbuy directly rather than any site claiming to be Coinberry.
Newton has FAQs and a knowledge centre on its website, with support handled through online tickets. There's no phone or live chat, and its middling Trustpilot score mostly reflects slow support and ID-verification frustrations rather than fund-safety issues. For simple buy-and-hold users the support model is adequate; anyone who values a human on demand should look at NDAX or Netcoins instead.
Coinberry and Newton have FAQs and knowledge centres on their websites. Customers can message the support teams either online via their support pages or through email. Neither exchange offers phone support, but Coinberry has live chat available.
Conclusion
Both Coinberry and Newton offer Canadians a fast, simple, and secure way to buy cryptocurrency in Canada. Coinberry offers peace of mind with 97% of its digital assets held in cold storage and its $200M insurance policy. However, we think Newton is the winner here because it offers a wide selection of coins and absolutely no fees. Newton will soon be suitable for experienced traders as well. Their Pro tool, offering advanced order types live charting, and more, will be released in the near future, but you can request access now. If you’re looking for the cheapest and simplest way to purchase the most popular coins, Newton is the better choice.
On top of these two, we would recommend Coinsmart for a number of reasons. Why? Check on our Coinsmart review.
