Security Compliance
NDAX keeps its digital assets in cold storage using Ledger Vault, although they do not state the percentage. Ledger is a big name in the cryptocurrency space, known for making secure hardware wallets.
When signing up to NDAX, you are forced to enable two-factor authentication. Most crypto exchanges will leave this optional, but we think everybody should do it, so we like this mandatory policy.
Additionally, when you wish to change your details such as your email, address, phone number etc, NDAX requires you to submit a selfie with a handwritten note outlining the request.
Crypto.com is highly secure crypto exchange. They keep funds in cold storage, offer two-factor authentication to keep accounts secure, encrypt user data, and more.
Crypto.com keeps 100% of users’ funds in cold storage, specifically in a Ledger vault. This percentage is the highest we’ve seen of any crypto exchange, showing crypto.com truly values security. Crypto.com also has $750M in cold storage insurance in case of theft.
Crypto.com also makes its users whitelist all withdrawal addresses via email and users multi-factor authentication - such as FaceID - to
Both NDAX and Crypto.com prioritize security. NDAX ensures account security through two-factor authentication and cold storage for funds. Meanwhile, Crypto.com impressively keeps 100% of customers' funds in cold storage in a Ledger Vault, providing a high level of safety for their users. It also mandates multi-factor authentication, including Face-ID and Touch-ID.
Regulatory Compliance
NDAX is registered as a Money Service Business with FINTRAC and AMF, NDAX is fully compliant with Canadian regulations.
Crypto.com is fully regulated and can be accessed in Canada, USA (except New York), Europe, and other countries around the world.
Both NDAX and Crypto.com comply with Canadian regulations. NDAX is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). On the other hand, Crypto.com recently became the first global cryptocurrency exchange to comply with the Ontario Securities Commission's regulations, thereby aligning with Canadian laws.
Customer support
NDAX provides a knowledge centre on its website. Articles here answer some of the most common questions. They also have a live chat function, which is handy when you need a quick answer. You can also email them for support. Confusingly, NDAX lists its phone number on its contact page, which is rare for a crypto exchange to do. We weren’t sure if this meant they had phone support, so we reached out via email to ask. They got back to us a very impressive 20 minutes later to let us know that they only have email support. So that’s that. Still, that’s the fastest response we’ve seen.
The customer support for crypto.com is quite slow. Users like the app, security, and the wide range of coins, but the customer service needs work. Crypto.com does not offer educational resources or a knowledge centre, which is a let down.
NDAX offers excellent customer support with a live chat option and a comprehensive FAQ section. Crypto.com, however, has been criticized for slow customer service responses, though the issues are usually resolved within 24 hours.
Conclusion
While both NDAX and Crypto.com offer excellent features for crypto trading, NDAX edges out as the winner due to its superior customer support, higher user ratings, and wider variety of supported cryptocurrencies. However, Crypto.com's innovative features like staking, crypto Visa cards, and NFT marketplace make it a strong contender.
We recommend choosing NDAX over Crypto.com for your cryptocurrency trading needs. By opting for NDAX through our referral link, you support us in conducting comprehensive independent analyses of crypto trading options for Canadians.
If you find that neither NDAX nor Crypto.com meets your requirements, we encourage you to explore our monthly-updated list of the best exchanges for Canadians to trade crypto. This list provides a range of alternative options that may better suit your specific needs and preferences.
