Security Compliance
Netcoins utilizes the services of Bitrank and QLUE to stay compliant by monitoring wallet addresses and transactions for fraud and connections to criminal enterprises.
Two-factor authentication is available to help keep your account secure.
Crypto.com is highly secure crypto exchange. They keep funds in cold storage, offer two-factor authentication to keep accounts secure, encrypt user data, and more.
Crypto.com keeps 100% of users’ funds in cold storage, specifically in a Ledger vault. This percentage is the highest we’ve seen of any crypto exchange, showing crypto.com truly values security. Crypto.com also has $750M in cold storage insurance in case of theft.
Crypto.com also makes its users whitelist all withdrawal addresses via email and users multi-factor authentication - such as FaceID - to
When it comes to safety, both exchanges have taken measures to protect their users. Netcoins, being under the umbrella of the publicly traded BIGG Digital Assets, lends confidence to its users. However, specific details on how customer funds are stored remain elusive. Crypto.com, on the other hand, takes a proactive approach with 100% of customer funds held in cold storage, ensuring minimal exposure to external threats.
Regulatory Compliance
Netcoins is fully regulated in Canada. It is registered as a Money Services Business (MSB) with FINTRAC. Since Netcoins is also owned by Bigg Digital Assets, a publicly traded company, you can be sure that Netcoins is a safe exchange.
Crypto.com is fully regulated and can be accessed in Canada, USA (except New York), Europe, and other countries around the world.
In the Canadian crypto space, regulatory compliance is pivotal. Netcoins is registered as a Money Services Business with FINTRAC, ensuring it operates within the Canadian legal framework. It also employs services like Bitrank and QLUE to oversee wallet transactions for any illicit activities. Crypto.com has stepped up by becoming the first global crypto exchange to align with the Ontario Securities Commission's (OSC) standards. Such compliance indicates that Crypto.com is dedicated to operating within Canadian regulations.
Customer support
Netcoins has excellent customer support with an impressive 85% excellent customer service reviews on Trustpilot with a 4.5-star rating. Netcoins offers email support, live chat and phone support, which is rare for crypto exchanges.
The customer support for crypto.com is quite slow. Users like the app, security, and the wide range of coins, but the customer service needs work. Crypto.com does not offer educational resources or a knowledge centre, which is a let down.
Netcoins sets a gold standard in customer service, providing 24/7 live chat, email, and even phone support - a rarity in the crypto world. They have an 85% "excellent" score on Trustpilot, reinforcing their commitment to customer satisfaction. In contrast, Crypto.com, while offering an array of features, has received feedback suggesting room for improvement in their customer service department.
Conclusion
Both Netcoins and Crypto.com are commendable platforms, bringing their unique strengths to the Canadian crypto market. However, considering the seamless user experience, robust customer support, and the trust established as a homegrown brand, Netcoins edges out as the winner.
Netcoins stands out with its 24/7 uninterrupted trading availability, ensuring users can access the market anytime without delays. This is particularly useful compared to Crypto.com that may experience downtime or maintenance. Additionally, Netcoins offers limit orders, which give traders more control over their buy/sell strategies—something not all platforms provide. Personalized price alerts are another feature that keeps users ahead of market shifts, offering a competitive edge when compared to exchanges with fewer notification options.
When comparing Crypto.com to other exchanges, it's essential to note that Crypto.com stands out by offering over 350 cryptocurrencies, making it one of the most comprehensive platforms available. It also provides a Visa card with customizable cashback rates and different card types to suit user preferences. Additionally, Crypto.com’s robust DeFi services and competitive staking options, with regularly updated APY rates, make it a versatile choice for investors. Furthermore, its security certifications, such as SOC2 and ISO standards, further enhance its appeal by ensuring a high level of safety and trustworthiness.
We recommend choosing Netcoins over Crypto.com for your cryptocurrency trading needs. By opting for Netcoins through our referral link, you support us in conducting comprehensive independent analyses of crypto trading options for Canadians.
If you find that neither Netcoins nor Crypto.com meets your requirements, we encourage you to explore our monthly-updated list of the best exchanges for Canadians to trade crypto. This list provides a range of alternative options that may better suit your specific needs and preferences.
