MyBTC.ca is ranked #13 on our best crypto exchanges for Canadians list. Founded in 2016 in Toronto, it is one of Canada’s longest-running Bitcoin and Ethereum brokers. Non-custodial: crypto goes directly to your wallet. Five deposit methods including Interac e-Transfer (up to $25,000), bill payment (up to $100,000), and bank wire (up to $500,000). The standout feature is genuine 24/7 human support via phone, text, email, and Messenger. The significant trade-off: fees are the highest of any Canadian platform we have reviewed. Interac deposits cost 7.75% (minimum $10). Sell orders cost 4.95%. Only BTC and ETH are supported. Trustpilot 5-star rated with 275+ reviews. Sign up for a $15 bonus when you fund your account.
MyBTC.ca Quick Facts (Verified June 17, 2026)
| Detail | Info |
|---|---|
| Founded | 2016, Toronto, Ontario |
| CEO background | In Bitcoin space since 2014. 10,000+ trades to 3,000+ individuals before launching MyBTC.ca |
| Coins supported | Bitcoin (BTC) and Ethereum (ETH) only |
| Custody model | Non-custodial. Crypto sent directly to your personal wallet |
| Minimum purchase | $20 CAD |
| Maximum purchase | $500,000 CAD (bank wire and crypto orders) |
| Interac e-Transfer deposit fee | 7.75% (minimum $10.00) |
| Interac e-Transfer deposit limits | $30 to $25,000 per transaction |
| Bill Payment deposit fee | 3.95% |
| Bill Payment deposit limits | $10,000 to $100,000 |
| Bill Payment settlement | 1 to 2 business days |
| Bank Wire deposit fee | 4.75% |
| Bank Wire deposit limits | $10,000 to $500,000. Next business day |
| Credit/Debit Card deposit fee | 9.75% |
| Credit/Debit Card limits | $75 to $25,000. Processed immediately |
| Flexepin Voucher fee | 9.75% (minimum $5.00) |
| Flexepin limits | $20 to $500. Instant |
| Buy order fee (over $500) | Free (no order fee) |
| Buy order fee (under $500) | $5.00 |
| Sell order fee | 4.95% (minimum $1.00) for both BTC and ETH |
| Sell order limits | $5 to $500,000 |
| Interac withdrawal fee | $5.00 flat. $20 to $25,000. 0 to 6 hours |
| Bank Transfer withdrawal fee | $10.00 flat. $20,000 to $75,000. 1 to 2 business days |
| Customer support | 24/7 via phone (647-875-6717), text (604-844-9072), email, and Facebook Messenger |
| Mobile app | iOS (App Store 4.7/5) and Android |
| Recurring buys | Yes |
| Referral program | Yes. mybtc.ca/referral |
| FINTRAC registered | Yes |
| Trustpilot rating | 5 stars (275+ reviews) |
| App Store (iOS) | 4.7/5 |
| OCryptoCanada rating | #13 on our best exchanges list |
-
-
Pros & Cons
- Genuine 24/7 human support via phone, text, email, and Messenger. No chatbots. Real people answer
- Non-custodial: BTC and ETH go directly to your wallet on every purchase
- Five deposit methods including bill payment (up to $100,000) and bank wire (up to $500,000)
- Handles transactions from $20 to $500,000. One platform for both small and large purchases
- FINTRAC registered. Operating since 2016. Ten years of clean track record
- Trustpilot 5-star rating with 275+ reviews. Consistent user praise for support quality and speed
- App Store 4.7/5. Clean, simple mobile app. Recurring buys available
- Minimum age 19+. Minimum purchase $20. Accessible at every level from first-timers to $500K buyers
- Interac e-Transfer deposit fee of 7.75% (minimum $10) is the highest of any Canadian platform we have reviewed
- Sell orders cost an additional 4.95%. Combined with the deposit fee, round-trip costs are very high
- Only Bitcoin and Ethereum. No altcoins, no stablecoins
- Buy orders under $500 incur an additional $5.00 order fee. Small purchases are especially expensive
- Credit card and Flexepin fees are even higher at 9.75%
- Lengthy sign-up process with multiple steps. Can take a full day to get verified
- No advanced trading features, no charts, no limit orders. Buy-and-hold only
- No staking, no futures, no altcoins. Very limited feature set compared to other platforms at this ranking
-
Fees
- Interac e-Transfer: 7.75% or $10 minimum, whichever is greater
- Bank Wire: around 4-5% for larger amounts
- Credit/Debit Card: roughly 9-10%
- Flexepin: around 9-10%
-
Coins
BTC, ETH
Ready to get started? Sign up through our link for a $15 bonus when you fund your account. Not sure if MyBTC.ca is right for you? Take our exchange quiz.
Is MyBTC.ca Legit and Safe for Canadians in 2026?
Yes. MyBTC.ca is a legitimate, FINTRAC-registered Canadian cryptocurrency broker that has operated since 2016 without a security incident. Its non-custodial model means BTC and ETH are sent directly to your personal wallet on every purchase. The exchange never holds your crypto. It is based in Toronto and its CEO has been active in the Canadian Bitcoin space since 2014.
MyBTC.ca launched in 2016 after its CEO spent two years as an individual Bitcoin broker, completing over 10,000 trades with more than 3,000 Canadians. That personal history shapes the platform’s character: it is built around trust, human communication, and reliability rather than feature breadth. In ten years of operation, there have been no widely reported security breaches, no lost customer funds, and no regulatory enforcement actions.
The non-custodial model is the platform’s most important safety feature. When you buy Bitcoin on MyBTC.ca, the coins are dispatched to your registered wallet address immediately. MyBTC.ca never holds your crypto. The only thing the platform holds at any point is your CAD while a transaction is being processed. This eliminates the risk of losing your Bitcoin in an exchange hack or insolvency, which has affected several Canadian platforms over the years.
Security measures in place:
- FINTRAC MSB registration with full KYC/AML compliance
- Standard encryption for all data transmission
- Two-factor authentication (2FA) available for account security
- Identity verification via government ID and proof of address before any transaction
- Phone verification call before first transaction for new accounts
What Is MyBTC.ca’s Track Record in Canada?
MyBTC.ca was founded in Toronto in 2016 by a CEO who had been operating as a Bitcoin broker since 2014. In 2016 it formalized as a regulated platform. It has operated for ten years continuously, built a 275+ review Trustpilot presence with a 5-star rating, and processes transactions ranging from $20 to $500,000. It has never been the subject of a FINTRAC enforcement action or a major security incident.
MyBTC.ca Key Milestones
| Year | Milestone |
|---|---|
| 2014 | CEO begins operating as individual Bitcoin broker. 10,000+ trades, 3,000+ clients, 100% feedback score |
| 2016 | MyBTC.ca launches as a formalized platform. FINTRAC MSB registration secured. Bitcoin-only initially |
| 2017 to 2020 | Ethereum added. Multiple payment methods introduced: Interac, bank wire, credit/debit, Flexepin |
| 2021 to 2022 | Mobile app launched (iOS and Android). 4.7/5 App Store rating established |
| 2022 to 2024 | Recurring buy feature added. Trustpilot review count surpasses 200+ |
| 2025 to 2026 | Bill payment deposit method added ($10,000 to $100,000, 3.95% fee). MyBTCX.com global sister platform launched for non-Canadian users. Trustpilot at 275+ 5-star reviews |
How Do You Sign Up and Verify on MyBTC.ca?
The MyBTC.ca sign-up process is the most detailed of any Canadian Bitcoin broker we have reviewed. It involves approximately 11 steps covering phone number, email, legal name, residential address, date of birth, financial institution, occupation, account purpose, a KYC questionnaire, optional bank account verification, and identity document upload. Plan for up to a full day for approval. In exchange for this thoroughness, first-time buyers receive a phone call from the team to confirm their account and guide them through their first transaction.
What you need to open an account:
- Must be 19 or older (per MyBTC.ca terms)
- Phone number for SMS login
- Email address
- Full legal name, residential address, date of birth
- Financial institution information
- Occupation and purpose of account (FINTRAC compliance)
- Government-issued photo ID
- Proof of address (utility bill, bank statement, or similar)
- A Bitcoin or Ethereum wallet address for your purchases
The sign-up process has been the most consistent criticism from new users. Multiple steps, document uploads, and a manual review component mean verification can take up to a full business day. The trade-off is that MyBTC.ca follows through on every new account with a real phone call from a team member to verify identity and walk the new user through their first transaction. For complete beginners who have never bought crypto before, this combination of friction and human support is often exactly what they need. Trustpilot reviews frequently mention the onboarding phone call as a distinctive positive experience.
Documents submitted through a clear photo work better than screenshots or scans. If documents are rejected for minor issues such as blurry edges, resubmit with better lighting rather than contacting support first, as resubmission is faster.
What Does MyBTC.ca Really Cost? (Complete Fee Breakdown)
MyBTC.ca has the highest fees of any Canadian crypto platform we have reviewed. Interac e-Transfer deposits cost 7.75% (minimum $10). Sell orders cost an additional 4.95%. A round trip buy-and-sell via Interac at under $500 can cost upwards of 25% to 28% all-in, as tested personally. For larger transactions via bill payment (3.95%) or bank wire (4.75%), the costs are more reasonable but still high compared to alternatives. The fees are fully disclosed upfront, which is at least honest.
Funding Limits and Fees (Verified June 17, 2026)
| Method | Limits | Fee | Timeframe |
|---|---|---|---|
| Interac e-Transfer | $30 to $25,000 | 7.75% ($10.00 minimum) | 0 to 30 minutes |
| Bill Payment | $10,000 to $100,000 | 3.95% | 1 to 2 business days |
| Bank Wire | $10,000 to $500,000 | 4.75% | Next business day |
| Credit or Debit Card | $75 to $25,000 | 9.75% | Immediately |
| Flexepin Voucher | $20 to $500 | 9.75% ($5.00 minimum) | Instant |
Withdrawal Limits and Fees (Verified June 17, 2026)
| Method | Limits | Fee | Timeframe |
|---|---|---|---|
| Interac e-Transfer | $20 to $25,000 | $5.00 flat | 0 to 6 hours |
| Bank Transfer | $20,000 to $75,000 | $10.00 flat | 1 to 2 business days |
Cryptocurrency Order Limits and Fees (Verified June 17, 2026)
| Order Type | Limits | Fee | Notes |
|---|---|---|---|
| Buy Order (over $500) | $500 to $500,000 | Free | No order fee on the crypto side for purchases over $500 |
| Buy Order (under $500) | $20 to $500 | $5.00 | Minimum order fee applies to small purchases |
| Sell Order (BTC) | $5 to $500,000 | 4.95% ($1.00 minimum) | Executes at 2 blockchain confirmations |
| Sell Order (ETH) | $5 to $500,000 | 4.95% ($1.00 minimum) | Executes at 12 blockchain confirmations |
All fees verified against the official MyBTC.ca fee schedule as of June 17, 2026. Always verify current fees before transacting.
What a Real Transaction Costs
I deposited $100 via Interac e-Transfer. The 7.75% deposit fee on $100 is $7.75 but the minimum applies: I paid $10.00. That left $90.00 to buy Bitcoin. Since the purchase is under $500, I also paid a $5.00 buy order fee, leaving $85 worth of Bitcoin. I then sold that Bitcoin (4.95% sell fee on $85 = $4.21), receiving approximately $80.79 in CAD. I withdrew via Interac ($5.00 flat withdrawal fee), receiving about $75.79. Total cost on a $100 round-trip: approximately $24.21, or 24.2%. That is the highest all-in cost I have experienced on any Canadian platform.
For context on where the fees become more reasonable: a $10,000 purchase via bank wire at 4.75% costs $475 on deposit, with no order fee for the buy. A $10,000 sell at 4.95% costs $495. A $10.00 bank transfer withdrawal fee. Round trip at this scale: $980 or about 9.8%. Still expensive but materially better than small Interac purchases.
How Does MyBTC.ca Make Money?
MyBTC.ca earns revenue through deposit fees, order fees, sell order fees, and withdrawal fees. There is no spread: the Bitcoin price shown reflects the actual market rate, and the fees are disclosed as separate line items. This is more transparent than broker-style platforms that embed a spread into the displayed price, even though the absolute fee level is higher than most competitors.
The no-spread model means the price you see for Bitcoin on MyBTC.ca is the real market price. Every cost is clearly disclosed before you commit. This transparency is genuine. Where other non-custodial platforms like Bull Bitcoin and Bitcoin Well embed their margin into the spread, MyBTC.ca charges visible fees and gives you the market price. The result is a higher total cost in most cases, but complete visibility into every charge before you pay.
What Features Does MyBTC.ca Offer Canadians in 2026?
MyBTC.ca in 2026 offers: BTC and ETH purchase and sale, five deposit methods, Interac e-Transfer and bank transfer withdrawals, a recurring buy (DCA) feature, a mobile app with 4.7/5 iOS rating, 24/7 human customer support via phone and text, a referral program, and a clean price chart page. No staking, no futures, no altcoins, no advanced order types. The platform is a buy-and-hold service, not a trading platform.
24/7 Human Support: Phone, Text, Email, Messenger
This is MyBTC.ca’s most distinctive and genuinely valuable feature. Every other Canadian platform we have reviewed uses chat bots, email tickets, or live chat windows that are not always genuinely 24/7 in practice. MyBTC.ca publishes two phone numbers: 647-875-6717 (Ontario) and 604-844-9072 (SMS/text). The team answers calls and texts, responds to emails, and communicates via Facebook Messenger. Trustpilot reviews from 2026 consistently praise the human factor: “There’s definitely a chatbot fatigue thing happening out there” according to a MyBTC.ca team response to a recent review. For Canadians who are buying Bitcoin for the first time, having a real human to call at any hour is meaningfully different from any other option on the market. My own test at 9:02pm produced a response by 7:00am, a 10-hour window that is not truly instant but is genuine support rather than an automated acknowledgment.
Five Deposit Methods
Most Canadian non-custodial Bitcoin platforms support only Interac and wire transfer. MyBTC.ca adds bill payment (useful for $10,000 to $100,000 purchases from your online banking), credit and debit cards (instant, for users without Interac or in a hurry despite the 9.75% fee), and Flexepin vouchers (a cash-based voucher system for privacy-conscious buyers or those without bank accounts). The range of options makes MyBTC.ca accessible to more types of Canadian buyers than most non-custodial platforms.
Bill Payment Deposit (Added in 2025 to 2026)
A notable addition not in the old article. Bill Payment allows deposits of $10,000 to $100,000 by adding MyBTC.ca as a payee in your online banking, similar to paying a utility bill. Fee: 3.95%. Settlement: 1 to 2 business days. This gives MyBTC.ca a cost-efficient large-purchase option that sits between Interac’s 7.75% (under $25,000) and bank wire’s 4.75% (over $10,000), and it is more convenient than arranging a wire transfer for many users. Note that not all banks support bill payment to crypto platforms, so confirm with your bank before relying on this method for a time-sensitive purchase.
Recurring Buys (DCA)
Set up automatic recurring Bitcoin or Ethereum purchases. Funds come out of your bank on schedule and crypto is delivered to your registered wallet address. The standard DCA convenience is available here, though the 7.75% Interac fee makes this more expensive than DCA platforms like Beaver Bitcoin (1.5% flat) or Bull Bitcoin (0.5% to 1.25% spread). If you primarily value the human support and trust in MyBTC.ca over fee minimization, the recurring buy is a convenient option.
Mobile App
Available on both iOS (App Store 4.7/5) and Android. The app has been live for over four years. Clean, simple interface that mirrors the website functionality: buy Bitcoin or Ethereum, set up recurring buys, fund your account, confirm e-Transfers through your mobile banking. No advanced trading tools, which is consistent with the platform’s philosophy. Well-rated by users who appreciate simplicity and the ability to confirm purchases on the go.
MyBTCX.com: Global Sister Platform
For users outside Canada, MyBTC.ca operates a separate global platform at MyBTCX.com. Canadian users are directed to MyBTC.ca. This was not mentioned in the old article and is worth noting for anyone who encounters the international platform while searching.
How Does MyBTC.ca Compare to Other Canadian Bitcoin Platforms?
MyBTC.ca is the most expensive non-custodial Bitcoin platform in Canada at the Interac level. It wins on the breadth of payment options, the scale of transactions it handles (up to $500,000), and the quality of human support. For cost-conscious buyers, every other non-custodial platform listed below is significantly cheaper.
| Platform | Buy Fee | Sell Fee | Coins | Human Phone Support | Max Transaction |
|---|---|---|---|---|---|
| MyBTC.ca | 7.75% Interac (min $10) + $5 order fee if under $500 | 4.95% | BTC, ETH | Yes (24/7) | $500,000 |
| Bull Bitcoin | 0.5% to 1.25% spread | Spread only. No separate sell fee | BTC only | OTC clients only | Unlimited (OTC) |
| Bitcoin Well | 1.5% spread | 2.0% spread | BTC only | Yes | $50,000+ (OTC) |
| Beaver Bitcoin | 1.5% flat (network fees covered) | 1.5% flat | BTC only | No | $100,000+ (Plaid) |
| NDAX | 0.20% flat | 0.20% flat | 65+ coins | No | $200,000+ (OTC) |
Fees verified June 17, 2026. See our full best exchanges list for current rankings.
What Are the Biggest Complaints About MyBTC.ca?
MyBTC.ca’s Trustpilot score is 5 stars with 275+ reviews as of June 2026, a significant improvement from the “limited reviews” described in the old article. The praise is consistent: human support, fast transactions once verified, and reliable service. The complaints that do exist follow two patterns: the high fees and the lengthy verification process. Both are documented honestly on this platform.
Fees Are the Highest in the Canadian Market
This is not a complaint in the usual sense: the fees are fully disclosed before you commit. But every fee comparison points to the same conclusion. At 7.75% on Interac deposits, a $100 Interac purchase costs $10 in deposit fees alone before any buy or sell fees. For Canadians who are price-sensitive, every other non-custodial platform is materially cheaper. Bull Bitcoin at 0.5% to 1.25%, Bitcoin Well at 1.5%, and Beaver Bitcoin at 1.5% flat are all significantly less expensive for the same non-custodial Bitcoin purchase. The fee is the price of choosing MyBTC.ca’s superior human support model.
Lengthy Verification Process
Eleven steps with multiple document uploads and a manual review component means verification can take up to a full business day. Users who have submitted documents for other exchanges and were verified in minutes will find this frustrating. The reward for completing verification is a personal phone call from the team and a smooth buying experience thereafter. Once verified, subsequent transactions are fast. But the initial barrier is the highest of any Canadian platform we have tested.
Small Purchase Economics
Purchases under $500 carry an additional $5.00 buy order fee on top of the Interac deposit fee. On a $50 purchase: $10 deposit fee (minimum) plus $5 buy order fee equals $15 in fees on a $50 transaction, or 30%. MyBTC.ca is not cost-effective for small or exploratory first purchases. It becomes more reasonable for purchases over $1,000 where the percentage fee on the Interac deposit becomes the dominant cost rather than the flat minimums.
Customer Support Response Times
The 24/7 support claim is genuine in the sense that the phone and text lines exist and are staffed by real humans. It is not instant 24/7: my own test of a text message at 9:02pm received a response by 7:00am the following day. For urgent issues during off-hours, this is a 10-hour response window. For routine questions during business hours, the response is genuinely fast. The “24/7” framing should be understood as availability, not immediate response at all hours.
Scam Awareness
MyBTC.ca’s team has publicly noted on review platforms that fraudulent scammers impersonate the platform on social media and review sites. If you encounter a social media account or Telegram group claiming to be MyBTC.ca support, verify through the official channels at mybtc.ca/contact before engaging. See our guide on common crypto scams in Canada.
Who Should Use MyBTC.ca (and Who Shouldn’t)?
MyBTC.ca is best suited for Canadians who genuinely value human support over cost minimization, first-time buyers who want to speak to a real person before committing money, and anyone making large occasional purchases where the absolute dollar fee matters less than confidence in the process. It is not the right choice for cost-conscious buyers, frequent traders, or anyone wanting altcoins.
MyBTC.ca Is a Good Fit If You:
- Are buying Bitcoin for the first time and want to speak to a real human before and during your first purchase
- Value 24/7 phone and text support over fee minimization
- Want to make a large infrequent Bitcoin purchase (over $10,000 via bill payment at 3.95% is more reasonable)
- Need credit card or Flexepin voucher options that most non-custodial platforms do not support
- Want a non-custodial platform with a decade of clean Canadian operating history
- Are a senior or someone less comfortable with technology who values phone support
MyBTC.ca Is Not the Right Choice If You:
- Want the lowest fees. Every other non-custodial Canadian Bitcoin platform is cheaper. Bull Bitcoin at 0.5% to 1.25% is 5 to 10 times cheaper for most purchases
- Buy Bitcoin frequently. The 7.75% Interac fee compounds severely on regular purchases
- Are making small test purchases under $500 where flat minimums make the effective fee rate very high
- Want altcoins beyond BTC and ETH
- Want Lightning Network. Not supported
- Want staking, limit orders, or any advanced features
Conclusion: Is MyBTC.ca Worth It for Canadians in 2026?
MyBTC.ca occupies a very specific position in the Canadian Bitcoin market that no other platform fills quite the same way. It is not the cheapest. It is not the fastest to verify. It does not have the most features. But it is the most genuinely human platform in Canadian crypto, and for a certain type of Canadian buyer, that matters more than all the fee comparisons in the world.
The 275+ Trustpilot 5-star reviews are genuine. People who use MyBTC.ca are buying Bitcoin from Canadians who answer the phone. In a space where most support is chatbots, templates, and queues, that has real value. The CEO built this platform on 10,000 person-to-person Bitcoin trades before launching, and that DNA is visible in how the platform operates a decade later.
The honest accounting: for anyone who is primarily concerned with cost, there are better options. Bull Bitcoin at 0.5% to 1.25% is the non-custodial standard-setter on price. Beaver Bitcoin at 1.5% flat is simpler and cheaper. Bitcoin Well at 1.5%/2.0% has more features. For cost-conscious Canadians making regular purchases, the 7.75% Interac fee at MyBTC.ca is hard to justify.
For the Canadian who wants to pick up the phone, speak to a person in Toronto, and buy Bitcoin with complete confidence that a human being is handling their transaction: MyBTC.ca has no real competition in this country.
Sign up here for a $15 bonus when you fund your account. Take our exchange quiz or ask in r/OCryptoCanada.
Frequently Asked Questions About MyBTC.ca
Is MyBTC.ca safe for Canadians?
Yes. MyBTC.ca is FINTRAC-registered as a Money Services Business and has operated since 2016 without a security breach. Its non-custodial model means Bitcoin and Ethereum are sent directly to your personal wallet on every purchase. The exchange never holds your crypto. Based in Toronto with a team that answers phone calls, it has a strong track record and 275+ Trustpilot reviews at 5 stars.
What are MyBTC.ca’s fees?
Interac e-Transfer deposit: 7.75% (minimum $10.00), $30 to $25,000. Bill payment: 3.95%, $10,000 to $100,000. Bank wire: 4.75%, $10,000 to $500,000. Credit/debit card: 9.75%, $75 to $25,000. Buy order fee: free if over $500; $5.00 if under $500. Sell order: 4.95% (minimum $1.00). Interac withdrawal: $5.00 flat. All fees verified June 17, 2026 at mybtc.ca/fees.
What coins does MyBTC.ca support?
Bitcoin (BTC) and Ethereum (ETH) only. No altcoins, no stablecoins. For altcoins in a regulated Canadian account, see NDAX (65+), Newton (75+), or Kraken (400+).
What are the deposit and purchase limits on MyBTC.ca?
Minimum purchase: $20 CAD. Maximum: $500,000 via bank wire or crypto order. Interac: $30 to $25,000. Bill payment: $10,000 to $100,000. Credit/debit card: $75 to $25,000. Flexepin: $20 to $500. All limits verified June 17, 2026 at mybtc.ca/fees.
How long does verification take on MyBTC.ca?
Up to a full business day in most cases. The process has approximately 11 steps including document upload and manual review. Once verified, subsequent transactions are fast. First-time buyers receive a phone call from the MyBTC.ca team to confirm their account. Submit documents in good lighting and clear format to avoid rejection for minor quality issues.
Does MyBTC.ca have a mobile app?
Yes. Available on iOS (App Store 4.7/5) and Android. The app has been live for over four years and supports all core platform functions: buying and selling BTC and ETH, recurring buys, account management, and funding. Same functionality as the website in a clean, simple mobile interface.