Security Compliance
Newton holds 80% of client assets offline in custodial cold storage with Coinbase and the remaining 20% in hot wallets secured by Fireblocks, with crypto assets covered by an insurance policy. Customer data is stored on Canadian servers with daily offsite backups, and the platform is tested internally every month and externally every year for vulnerabilities. Mandatory two-factor authentication and direct bank integration round out fraud protection.
Crypto.com is a highly secure exchange by industry standards: cold storage custody, two-factor authentication, encrypted user data, mandatory withdrawal address whitelisting with email confirmation, and substantial insurance coverage on custodied assets. For balance, it did suffer a hack in January 2022, when roughly $34 million was taken from around 483 accounts, but Crypto.com fully reimbursed affected users and overhauled its security in response, and there have been no comparable incidents since. As always, we recommend moving long-term holdings to your own crypto wallet.
Newton holds 80% of client assets offline in custodial cold storage with Coinbase and the remaining 20% in hot wallets secured by Fireblocks, with crypto assets covered by an insurance policy. Customer data is stored on Canadian servers with daily offsite backups, and the platform is tested internally every month and externally every year for vulnerabilities. Mandatory two-factor authentication and direct bank integration round out fraud protection.
Crypto.com is a highly secure exchange by industry standards: cold storage custody for the majority of assets, two-factor authentication, encrypted user data, mandatory withdrawal address whitelisting with email confirmation, and substantial third-party insurance coverage on custodied assets. For balance, it did suffer a hack in January 2022 when roughly $34 million was taken from around 483 accounts, but Crypto.com fully reimbursed affected users and overhauled its security in response, with no comparable incidents since. As always, we recommend moving long-term holdings to your own crypto wallet.
Newton publishes its custody split: 80% with Coinbase Custody (cold storage, insured) and 20% with Fireblocks (hot wallets), with mandatory 2FA and regular internal and external security audits. Crypto.com holds SOC 2 and ISO/IEC 27001:2013 certifications, mandates MFA and withdrawal whitelisting, and carries substantial third-party insurance. Both platforms are highly secure with no fund losses on record.
Regulatory Compliance
Newton is regulated by the Canadian Securities Administrators, FINTRAC, and securities regulators in every province and territory, a major step up from its early days as a FINTRAC-only MSB. It was among the first Canadian exchanges to pursue securities registration, and its affiliation with DV Trading adds institutional market-making depth behind its pricing.
Crypto.com is among the most regulated crypto platforms available to Canadians. It was the first platform to sign a Pre-registration Undertaking with the CSA and OSC in August 2022, and in May 2025 it received restricted dealer registration in every province and territory, making it only the second major global exchange after Coinbase to reach this status. It's now working toward full investment dealer registration and CIRO membership. It's also registered with FINTRAC, and globally holds a MiCA license in the EU, US money transmitter licenses, and licenses in Singapore, the UK and Dubai.
Newton is regulated by the Canadian Securities Administrators, FINTRAC, and securities regulators in every province and territory, a major step up from its early days as a FINTRAC-only MSB. It was among the first Canadian exchanges to pursue securities registration, and its affiliation with DV Trading adds institutional market-making depth behind its pricing.
Crypto.com is among the most regulated crypto platforms available to Canadians. It was the first platform to sign a Pre-Registration Undertaking with the CSA and OSC in August 2022, and on May 8, 2025, it received restricted dealer registration in every province and territory in Canada — only the second major global exchange after Coinbase to reach this status. It's currently working toward full investment dealer registration and CIRO membership as the next step. It's also registered with FINTRAC, and globally holds a MiCA licence in the EU, US money transmitter licences, and licences in Singapore, the UK and Dubai.
Both Newton and Crypto.com are registered with FINTRAC and operate as CSA Restricted Dealers authorized to serve Canadians in every province and territory. Crypto.com holds a slight regulatory edge as the more recently registered and globally licensed platform, while Newton is working toward full CIRO investment dealer registration.
Customer support
Newton has FAQs and a knowledge centre on its website, with support handled through online tickets. There's no phone or live chat, and its middling Trustpilot score mostly reflects slow support and ID-verification frustrations rather than fund-safety issues. For simple buy-and-hold users the support model is adequate; anyone who values a human on demand should look at NDAX or Netcoins instead.
Crypto.com's customer support remains its weakest area: users love the app, security and coin range, but support is chat and ticket-based and can be slow for complex issues. On the education front, the platform now offers Crypto.com University with courses and articles for beginners, so our earlier criticism about missing educational resources no longer applies.
Newton has FAQs and a knowledge centre on its website, with support handled through online tickets. There's no phone or live chat, and its middling Trustpilot score mostly reflects slow support and ID-verification frustrations rather than fund-safety issues. For simple buy-and-hold users the support model is adequate; anyone who values a human on demand should look at NDAX or Netcoins instead. Newton also integrates with Koinly for simplified tax reporting at year end.
Crypto.com's customer support remains its weakest area: users love the app, security and coin range, but support is chat and ticket-based and can be slow for complex issues. On the education front, the platform now offers Crypto.com University with courses and articles for beginners.
Crypto.com's 24/7 live chat is a clear advantage over Newton's ticket-only model for users who need real-time help. Newton's Koinly integration partially compensates by reducing the tax-season support burden.
Conclusion
Both Newton and Crypto.com are strong, well-regulated options for Canadians, and the right choice depends on what you need.
Newton is the stronger pick for Canadians who want a locally focused beginner platform with no commissions, free Interac deposits and withdrawals, 70+ coins, staking on ETH and SOL, Koinly tax integration, market and limit orders, and a $25 referral bonus. The widening spreads and ticket-only support are genuine weaknesses — active traders will find better value at NDAX's 0.2% flat fee.
Crypto.com is the stronger pick for Canadians who want a broader all-in-one ecosystem. With 400+ coins globally, a Visa card with CRO cashback, staking, 24/7 live chat, free Interac deposits and the Crypto.com University for newcomers, it is hard to match for feature breadth. Its May 2025 restricted dealer registration across all Canadian provinces and territories puts it among the most compliant global exchanges operating in Canada. The main trade-offs are slower support for complex issues and a spread baked into app pricing.
We recommend choosing Newton for Canadians who want a locally focused beginner platform with Koinly integration, and Crypto.com for those who want a broader ecosystem with more coins, a Visa card and 24/7 live chat. By using our referral links, you support us in conducting comprehensive independent analyses of crypto trading options for Canadians.
If you find that neither Newton nor Crypto.com meets your requirements, we encourage you to explore our monthly-updated list of the best exchanges for Canadians to trade crypto.
